Mattest Instrument
Repair and service of measuring instruments
Home/Warranty, service, metrology
Service department

Repair, verification
and calibration of instruments

Warranty and post-warranty service. Diagnostics within 10 business days. No prepayment.

No prepayment
Payment after diagnostics and approval
Up to 10 days
Diagnostics; repair up to 20 business days
Report
Full report after diagnostics - the decision is yours
Free storage
We don't charge while you arrange pickup
FGIS "ARSHIN"
Verification results in the federal system
Warranty and service

M-Instrument LLC - your service partner

We provide warranty and post-warranty service and repair of products sold by the company. Our principle is fast, high-quality repair. Diagnostic time is up to 10 business days; repair, when parts are available, no more than 20 business days.

Service department
Krasnodar, Korenovskaya St., 4
Email
work@mattest.store
Phone
+7 (900) 278-00-11
Test equipment in laboratory
Procedure for sending devices for service and repair
Sending for repair

What needs to be sent

The customer sends the instrument at their own expense with a full set of documents. Instruments are accepted in full configuration and clean condition.

01
Cover letter
Describing the issue. A template can be downloaded below - it will speed up acceptance and diagnostics
02
Operating manual
Required for verification - the verification mark is placed in the manual
03
The instrument itself
In full configuration, clean, packaged for transport
04
Equipment list
A list of equipment and accessories being sent for service
Shipping address
M-Instrument LLC
350033, Krasnodar, Korenovskaya St., 4
Contact: +7 (900) 278-00-11
You can ship via any carrier
Metrological maintenance of instruments
Terms metrological maintenance and repair
Service terms

Service-department regulations

1
Verification/calibration and warranty/post-warranty repair are decided only based on diagnostic results.
2
Diagnostic time - up to 10 business days from the date the instrument is received. After diagnostics, the customer receives a notification with results and repair options.
3
After diagnostics, an invoice is issued for diagnostics and any repair/metrology. In some cases - after work is completed.
4
Service department has the right to recognize the repair non-warranty when improper storage or operating conditions are detected, as well as in case of failure due to fault Customer.
5
Warranty repair time - 30 business days from when the manufacturer receives the instrument (parts permitting), including diagnostics time.
6
Non-warranty repair times for non-warranty cases are agreed individually with the customer.
7
If parts must be ordered, manufacturing time, logistics and approximate delivery time are agreed with the customer.
8
If verification is not required after repair, the customer signs a written waiver of verification.
9
Verification and calibration are performed by M-Instrument LLC or partners. Results are entered in FGIS "ARSHIN".
10
Issuance of devices - only after receiving payment invoices for repairs or diagnostics (except in warranty cases).
11
Issuance of devices transferred by a legal entity - if available original power of attorney with appropriate credentials and passports.
12
Claims regarding repair and service work are accepted within 14 days after receipt of the instrument Customer.
Metrology

Calibration and verification of instruments

M-Instrument LLC performs initial calibration in-house and annual verification at TsSM centres by arrangement with the customer.

Verification time - up to 45 business days

The time is counted from payment receipt by M-Instrument LLC until results appear in FGIS "ARSHIN".

From September 24, 2020, in accordance with Federal Law No. 496-FZ, confirmation of verification results is electronic entry to FGIS "ARSHIN". Verification certificates and unsuitability notices are issued only upon written request.

Send devices for verification strictly with the instruction manual — the verification mark is placed in the manual.

Check verification status: fgis.gost.ru/fundmetrology/cm/results — provide the instrument's serial number.

Frequently asked questions

FAQ

Is prepayment required for diagnostics?
No. Payment is made after diagnostics and approval of results with the customer.
Can we have you do the repair while we handle verification ourselves?
Yes, you can have verification done at accredited TsSM centres on your own.
How do I check the verification status of my instrument?
Verification results are entered in FGIS "ARSHIN". Check at the website fgis.gost.ru — provide the instrument's serial number.
How much does repair cost?
The price is determined after diagnostics. You receive a notification with results and the cost of work, and decide whether to proceed.
How long do calibration and verification take?
Calibration - up to 10 business days. Verification - up to 45 business days from payment receipt until results appear in FGIS "ARSHIN".